Marble Polishing & Restoration
Onyx Stone Cleaning in Dubai
Onyx is soft, often backlit and easily etched by acids. We clean it with pH neutral products and soft pads, and treat dull or etched areas by hand after testing. Available across Dubai, with a two hour response for urgent work, and in the prime communities of Abu Dhabi by appointment. Book a site visit and you receive a written quotation before any work begins.
- Quotation
- Written, after a visit
- Response
- 2 hours in Dubai
- Quality checks
- 14 on every job
- Service
- Gold rated
5.0 on GoogleFully insuredNo subcontractorsOpen 08:00 to 19:00, Monday to Saturday
Onyx Stone Cleaning at a glance
| Service | Onyx Stone Cleaning |
|---|---|
| Location | Dubai and the prime communities of Abu Dhabi |
| Quotation | In writing, after a site visit and before any work begins |
| Typical duration | One to three days for most homes |
| Team | Crew directly employed by The MELLS, with a named supervisor |
| Quality check | A measured test for every job, with photographs before and after |
| If a check fails | It is put right free of charge within 48 hours |
| Response | Two hours in Dubai for urgent work, planned work within 48 hours |
| Hours | 08:00 to 19:00, Monday to Saturday |
| Booking | Book a site visit on this page, call +971 55 444 0084 or email contact@themells.ae |
What is included
Grinding, honing, crystallisation and sealing for marble, travertine and terrazzo, gloss metered to 85 GU. Marble dulls because the surface is scratched and etched, not because it is dirty. We restore the stone with diamond abrasives, bring back the shine and seal it against the next spill.
- Surface checked for etching, scratches, resin fills and backlighting
- Dust lifted and the stone washed with a pH neutral stone cleaner
- Light etch marks and dullness treated by hand after a small test
- Penetrating sealer applied where the onyx is unsealed or worn
How we carry out onyx stone cleaning
Onyx is used for statement pieces: backlit bar fronts, vanity tops, feature walls and the occasional floor inlay. It is a translucent calcite stone, softer than most marble, and many slabs are backed with mesh and filled with clear resin in their natural cracks. Lemon juice, vinegar, perfume and many bathroom cleaners etch it, leaving dull patches that look like water marks. Hard water spots are common on vanity tops. The supervisor checks the surface, the fills and any lighting behind it before cleaning.
Cleaning uses a pH neutral stone cleaner, warm water and soft microfibre or white pads, never scouring powder or a green abrasive pad. On backlit panels the lighting is switched off so the stone is cool and the electrics stay dry. Light etching and dullness are worked out by hand with a fine polishing compound, tested first on a small area, because heavy machine polishing can cut through a thin slab or soften the resin. Where the onyx is unsealed, a penetrating sealer goes on last.
How it works
The same method on every job, so the result does not depend on who is on shift.
- Survey and diagnosis. A technician inspects the system or surface, takes readings and photographs, and explains what was found in plain language.
- Written quotation. You receive a written quotation against a defined scope before any work starts. Anything outside that scope is quoted separately.
- Protected, supervised work. The work area is protected and isolated, and the job is carried out by our own technicians under a named supervisor.
- Testing. Every job ends with a measured test suited to the discipline, so the result is a reading and a photograph and not an opinion.
- Report and warranty. The completed report reaches you within the hour. Any failed point is put right free of charge within 48 hours.
Talk to a supervisor about onyx stone cleaning today.
Why choose The MELLS for onyx stone cleaning
What an ordinary job leaves out, and what you can hold us to.
| Point | An ordinary job | The MELLS |
|---|---|---|
| Quotation | A figure over the phone, with extras added on the day | A written quotation after a site visit, and nothing added on the day |
| Team | Crews supplied through agencies or subcontractors | Crew directly employed by The MELLS, with a named supervisor |
| Method | Parts replaced until the fault goes away | The fault is found, measured and explained before any part is replaced |
| Handover | The job ends when the crew leaves | A measured test for every job, with photographs before and after |
| Aftercare | A return visit is charged | A failed check is put right free of charge within 48 hours |
Our commitments on every onyx stone cleaning job
The same standard on a single room or a whole estate.
Written quotation
The scope is fixed in writing before any work begins.
Named supervisor
One person is responsible for your job from the visit to handover.
Checked before handover
A measured test for every job, with photographs before and after.
Put right within 48 hours
If a check fails, we come back and correct it free of charge.
Fully insured
Our work in your home or premises is covered by insurance.
Discreet crews
Uniformed, briefed on your house rules and respectful of your privacy.
What your quotation depends on
A quotation for onyx stone cleaning follows a site visit. The supervisor looks at the points listed here and you receive a written quotation with a defined scope before any work begins. Once you accept it, nothing is added on the day.
- Size and type of the system or surface
- Present condition and ease of access
- Parts and materials specified
- One visit or a retained contract
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Questions about onyx stone cleaning
What does onyx stone cleaning include?
Onyx is soft, often backlit and easily etched by acids. We clean it with pH neutral products and soft pads, and treat dull or etched areas by hand after testing. The work includes surface checked for etching, scratches, resin fills and backlighting; dust lifted and the stone washed with a pH neutral stone cleaner; light etch marks and dullness treated by hand after a small test.
Can etch marks on onyx be removed?
Light etching usually responds to hand polishing with a fine compound. Deeper marks need more work, and on thin or backlit slabs we keep it gentle to avoid exposing the backing. We test a small area and show you the result before treating the rest.
What should I avoid using on an onyx vanity?
Anything acidic or abrasive: vinegar, lemon, limescale removers, bleach based bathroom sprays and scouring creams. Wipe spills quickly, especially perfume and cosmetics, and use a pH neutral cleaner made for stone for everyday cleaning.
How much does onyx stone cleaning cost in Dubai?
We do not publish prices, because no two jobs are the same. The main factors: size and type of the system or surface; present condition and ease of access. Book a site visit: a supervisor from The MELLS looks at the work and you receive a written quotation with a defined scope before anything begins.
Who provides onyx stone cleaning in Dubai?
The MELLS provides onyx stone cleaning in Dubai. The work is carried out by people The MELLS employs directly, under a named supervisor, 08:00 to 19:00, Monday to Saturday. To arrange it, book a site visit on this page or call +971 55 444 0084.
How long does onyx stone cleaning take?
Typically one to three days for most homes. The time for your property is confirmed with the quotation.
Can etch marks and stains be removed?
Etch marks are polished out. Most stains are drawn out with a poultice.
How long does marble polishing last?
One to three years in a home, depending on traffic and care. Sealing and pH neutral cleaning extend it.
Is polishing dusty?
No. Stone is polished wet, and slurry is vacuumed as we go.
How do I choose a company for onyx stone cleaning in Dubai?
Ask four things: who employs the people who will come, whether the scope is written down before work starts, how the result is checked, and what happens if something is missed. The MELLS uses its own staff, quotes in writing after a site visit, checks every job (a measured test for every job, with photographs before and after) and puts right any failed check free of charge within 48 hours.
How do I prepare for onyx stone cleaning?
Clear access to the units, panels or areas to be worked on and note any faults you have noticed. The supervisor confirms anything else at the site visit.
Do I need to provide any products or equipment?
No. Products, tools and machines come with the crew. Any materials the job needs, such as paint or parts, are listed in the written quotation.
What if I am not happy with the result?
Tell the supervisor at handover or call us. Anything that fails our check is put right free of charge within 48 hours.
Page updated by The MELLS, Damac Executive Heights, Barsha Heights, Dubai.